Refund Policy

Refund Eligibility

A. At  Pixelpoints s.r.o., we aim to ensure your complete satisfaction with our services. We recognize that sometimes errors occur, and we are here to help.

B. Refunds are available under the following conditions:

• Wrong Plan Purchase: If you mistakenly buy the incorrect plan, we will assist you in finding and selecting a more suitable plan. Should the new plan be less expensive than your original purchase, we will refund the price difference.
• Payment Errors: If there is an accidental overpayment or other payment mistake, we will refund the excess amount.

C. Please note the following conditions:

• Refunds are only available for purchases made directly through PXL Home.
• To request a refund, contact our customer support team at info@pxl-home.com with your order details and reason for the refund.
• Refunds will be processed using the original payment method and may take several business days to appear in your account.

D. We are dedicated to providing outstanding customer service and ensuring your satisfaction with your experience at PXL Home.

Get in Touch with Us

A. If you have any questions or concerns about our Refund Policy, please contact us at: